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Package Protection is an optional service that may be selected at checkout. Package Protection helps protect eligible orders that are lost, stolen, misdelivered, or damaged during carrier handling, subject to claim review and approval.
If Package Protection is not selected at checkout, Arikvapes shipping service is not responsible for replacing, refunding, or issuing store credit for packages that are lost, stolen, misdelivered, marked delivered but not received, or damaged during carrier handling.
Package Protection does not guarantee a refund. Approved claims may be resolved with a replacement order or store credit depending on the claim type and review outcome.
Arikvapes reserves the right to review repeat claims before approving any replacement or store credit.
A package may qualify as lost if tracking shows it was never delivered and has had no tracking update for at least 7 days. Lost package claims must be filed within 7 days of the package qualifying as lost.
Approved lost package claims may qualify for one replacement order per claim.A package may qualify as stolen or misdelivered if tracking shows it was delivered, but the customer did not receive it. Stolen or misdelivered package claims must be filed within 5 days of the tracking delivery notice.
Approved stolen or misdelivered claims may qualify for one replacement order per claim.
A package may qualify as damaged if the item arrives damaged and is unusable. Damaged package claims require clear photo or video evidence of the damaged item, packaging, and shipping label.
Damaged package claims must be filed within 3 days of delivery.
Approved damaged claims may qualify for a replacement order or store credit.
Melted products do not constitute damage. Heat-sensitive items, including chocolates, gummies, and other temperature-sensitive products, may soften or melt during transit, especially during warmer months.
If your product arrives soft or melted, place it flat in the refrigerator until firm again. Do not freeze. Freezing may affect nootropic ingredients and may cause certain products, especially chocolates, to become very brittle.
If a chocolate bar melts and re-solidifies, the color, shape, or appearance may change. This does not harm the ingredients or make the product unusable.
We recommend retrieving your package promptly once delivered and storing heat-sensitive products in a cool, dry place or refrigerated when needed.
Effective Date: May 20, 2026
At Arikvapes, we want you to have a great experience with every order. Please review the information below regarding Package Protection, shipping timelines, tracking, heat-sensitive products, returns, replacements, store credit, and refunds.
Package Protection is an optional service that may be selected at checkout. Package Protection helps protect eligible orders that are lost, stolen, misdelivered, or damaged during carrier handling, subject to claim review and approval.
If Package Protection is not selected at checkout, Cannabis Pharmacy is not responsible for replacing, refunding, or issuing store credit for packages that are lost, stolen, misdelivered, marked delivered but not received, or damaged during carrier handling.
Package Protection does not guarantee a refund. Approved claims may be resolved with a replacement order or store credit depending on the claim type and review outcome.
Cannabis Pharmacy reserves the right to review repeat claims before approving any replacement or store credit.
A package may qualify as lost if tracking shows it was never delivered and has had no tracking update for at least 7 days. Lost package claims must be filed within 7 days of the package qualifying as lost.
Approved lost package claims may qualify for one replacement order per claim.
A package may qualify as stolen or misdelivered if tracking shows it was delivered, but the customer did not receive it. Stolen or misdelivered package claims must be filed within 5 days of the tracking delivery notice.
Approved stolen or misdelivered claims may qualify for one replacement order per claim.
A package may qualify as damaged if the item arrives damaged and is unusable. Damaged package claims require clear photo or video evidence of the damaged item, packaging, and shipping label.
Damaged package claims must be filed within 3 days of delivery.
Approved damaged claims may qualify for a replacement order or store credit.
Melted products do not constitute damage. Heat-sensitive items, including chocolates, gummies, and other temperature-sensitive products, may soften or melt during transit, especially during warmer months.
If your product arrives soft or melted, place it flat in the refrigerator until firm again. Do not freeze. Freezing may affect nootropic ingredients and may cause certain products, especially chocolates, to become very brittle.
If a chocolate bar melts and re-solidifies, the color, shape, or appearance may change. This does not harm the ingredients or make the product unusable.
We recommend retrieving your package promptly once delivered and storing heat-sensitive products in a cool, dry place or refrigerated when needed.
Once your order is placed, you should receive an order confirmation email. Please check your spam or junk folder if you do not see it in your inbox.
Orders are processed as quickly as possible during normal business operations. Processing times may vary depending on order volume, product availability, payment verification, weekends, holidays, or other operational factors.
Once an order has been processed or shipped, it cannot be canceled.
Once your order ships, you should receive a tracking email. Please check your spam or junk folder if you do not see your tracking information in your inbox.
Tracking updates are provided by the carrier. Arikvapes does not control carrier scan times, delivery delays, or delivery placement once the package has left our facility.
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